Shipping and Returns Policy
Prairie Quinoa Policy #03 – Shipping/Delivery/Return Policy
Shipping/Delivery/Return Policy – Prairie Quinoa PQ 03 2015 01
All online orders are subject to product availability & items offered on the web-site are available for shipping to addresses in Canada ONLY at present.
We send our orders via Canada Post and have 3 shipping days per week (Monday, Wednesday & Friday).
Orders placed on Friday, Saturday & Sunday will be shipped on Monday, items ordered on Monday or Tuesday will be shipped on Wednesday & orders received on Wednesday & Thursday will be shipped on Friday.
Delivery with Canada Post should be 4 business days in Western Canada and 6 business days in Ontario east in Canada (there are 5 business day per week).
Shipping Costs will be based upon the weight of the package and the method of delivery and are displayed on the checkout screen when you order. Remote locations, large or heavy orders may incur additional shipping costs.
Sales Tax will be charged according to the province or territory to which the item is shipped.
Canada Post will deliver to your shipping address, if no one is home at the time of delivery they will leave a notice and and you will have to get your package at the nearest Canada Post Office location.
If an item is not in stock at the time you place your order, you should not be able to order it. If you are billed for an out of stock item, you will be refunded the complete cost of the order with the method that you paid for the original order.
Prairie Quinoa will not accept returns or exchanges unless the purchased product is defective. If you have received a defective item, contact us at email@example.com to obtain a Return Authorization Certificate – returned items will not be accepted without one.
Upon receiving the returned item(s) we will examine it and notify you via e-mail, whether you are entitled to a replacement or refund as a result of the defect. Refunds will be made via the original method of payment.
If there are any damages to the packaging or the shipment, contact us immediately at firstname.lastname@example.org
Any questions about delivery and shipment of your order, please contact us @ email@example.com or call 204 239-1768